How information on this website is handled.

Information You Provide

The contact form is for a brief initial inquiry.

When you use the contact form, the website collects the information you choose to provide. The form includes your name, email address, optional phone number, preferred reply method, and a message. It also sends a source label so the practice can identify which website generated the inquiry. The hidden company field is used to reduce automated spam.

Please do not use the form to send detailed health information, diagnoses, treatment records, insurance details, or urgent messages. The form is not a secure channel for protected health information. A short description of why you are reaching out is enough. Sending a form does not establish a counseling relationship.

The information you submit is used to respond to your inquiry and to consider whether scheduling a consultation may be appropriate. It is not sold for advertising. The website does not ask you to create an account.

Scheduling and Headway

A separate service handles booking and insurance.

Consultation booking, appointment scheduling, payment, and insurance administration are handled through Headway. When you follow a link to Headway, you leave this website and use a separate service. Information you provide there is governed by Headway's own privacy practices, terms, and security measures.

This website does not control Headway's systems or determine how Headway processes information. Review the notices Headway provides before submitting scheduling, payment, insurance, or health information through its service. Questions about information held by Headway should be directed through the options Headway makes available.

The distinction matters because a brief website inquiry and information used to arrange or provide health care are not handled in the same setting. Use the contact form only for general contact, and use the designated scheduling and clinical systems for information requested as part of care.

Counseling Records and HIPAA

Clinical privacy begins within the care relationship.

Once you become a client, information connected to counseling is handled according to applicable professional duties and privacy law, including HIPAA where it applies. You will receive relevant practice notices and consent information as part of beginning care. Those materials govern clinical records and the counseling relationship more specifically than this website policy.

This public website is not a patient portal. It should not be used to transmit treatment notes, request emergency assistance, or discuss sensitive clinical matters. Email or phone replies to an initial inquiry may also have privacy limits, so keep early communications brief unless James directs you to a secure method.

No online service can promise absolute security. Reasonable measures can reduce risk, but information sent over the internet always carries some possibility of interception, error, or unauthorized access.

Your Choices and Requests

You can ask about website inquiry information.

You may ask what information you submitted through the website or request deletion of a contact-form inquiry. Use the contact form and state that your message concerns a privacy request, but do not include additional health details. James may need enough information to identify the inquiry and confirm that the request comes from the appropriate person.

A deletion request may be limited where information must be kept to meet legal, professional, safety, billing, or recordkeeping obligations. No specific retention period is promised in this policy because different information can be subject to different requirements.

This policy may be updated when the website's practices or applicable requirements change. The current version appears on this page. For immediate danger or a mental health emergency, do not use a privacy request or contact form. Call or text 988, call 911, or go to the nearest emergency room.

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